Accessibility Statement
Gardeners West Hampstead Website Accessibility Statement
Gardeners West Hampstead is committed to providing an accessible online experience for all visitors, including disabled people, older users and anyone using assistive technologies. This Accessibility Statement explains the steps we take to make our gardening services information easy to use, understand and navigate, and how you can contact us with accessibility requests or feedback.
Our commitment to accessibility
Our goal is for the Gardeners West Hampstead website to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These internationally recognised standards help ensure that websites are perceivable, operable, understandable and robust for as many people as possible. We are working towards continuous improvement so that customers in the West Hampstead area can find and use our services without unnecessary barriers.
WCAG 2.1 AA compliance
We aim to align our website with WCAG 2.1 AA by following best practice design and development principles. This includes providing sufficient colour contrast between text and backgrounds, using legible font sizes, structuring headings in a logical order and avoiding content that flashes or moves in a way that may cause discomfort. We also seek to ensure that information is not conveyed by colour alone, and that forms and interactive elements include clear labels or instructions.
While we work to maintain WCAG 2.1 AA alignment across our pages, some content may not yet fully meet all success criteria. We are continually reviewing and updating our website to address any issues that we identify or that are reported to us by users.
Screen-reader support
The Gardeners West Hampstead website is designed to be compatible with modern screen-reader software. We use semantic HTML so that headings, paragraphs, lists and other elements are identified correctly, making it easier for screen-reader users to navigate our gardening information and services in the West Hampstead area. Non-text content such as images is being reviewed to ensure that appropriate alternative text is provided where necessary to convey meaning.
We also aim to keep page layouts simple and consistent so that screen-reader users can predict where common elements such as navigation and content sections appear across the site.
Keyboard navigation
Our website supports navigation by keyboard alone, without the need for a mouse or touchpad. Users can move through links, menus and form fields using standard keyboard commands such as the Tab, Shift plus Tab and Enter keys. Interactive components are being checked to ensure that they can receive keyboard focus and be activated using the keyboard.
We aim to provide clear focus indicators so that users can easily see which element on the page is currently selected. This is particularly important for customers in West Hampstead who rely on keyboard access, switch devices or other alternative input methods.
Compatible technologies
The Gardeners West Hampstead website is intended to work with the latest versions of major browsers. We recommend keeping your browser and operating system up to date for the best and most secure experience. The site is designed to be responsive so that it can be used on a range of devices, including desktop computers, laptops, tablets and smartphones.
Ongoing improvements
Accessibility is an ongoing process. We regularly review our content, design and functionality and plan improvements based on user needs, new guidance and available technologies. As our gardening services in West Hampstead grow, we will continue to assess new pages, features and content for accessibility before and after they are added to the site.
Feedback and accessibility requests
We welcome feedback from anyone using the Gardeners West Hampstead website, particularly from people who encounter barriers when accessing information about our gardening services. If you find any part of our website difficult to use, if you need information in an alternative format or if you would like to suggest improvements, you can contact us using the contact form provided on our website.
Please include as much detail as possible, such as the page you were visiting, the type of device and browser you were using and the nature of the problem. This helps us investigate and work towards a suitable solution.
Response and review
We aim to review accessibility feedback promptly and consider reasonable adjustments where we can. Issues that affect the ability of users to access essential information about our gardening services in West Hampstead will be treated as a priority. This Accessibility Statement will be reviewed regularly and updated to reflect any significant changes to our website or accessibility improvements we have implemented.
Our aim is to ensure that everyone in West Hampstead can learn about and benefit from our gardening services with confidence and without avoidable digital barriers.
